How do I return an order?
Without prejudice to your legal rights, we will provide you with free return labels for your return within Germany. Log in to your customer account and print out the return label. We will send you the return label by e-mail or via a link. You can drop off the return shipment at a parcel store of the respective provider in Germany.
What can I do if my order is partially damaged upon delivery?
Contact us with a description of the issue. We will then try our best to provide options to solve your issue.
Right of withdrawal
You have the right to cancel your order within fourteen days without giving any reason. The withdrawal period ends fourteen days after the day on which you (or a third party named by you who is not the carrier) have taken possession of the ordered goods.
To exercise your right of withdrawal, you must inform us (holoride GmbH, Schellingstraße 45, 80799 Munich, Germany, firstname.lastname@example.org, phone: 0152 34675256) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdrawal this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that the goods have been dispatched, whichever is the earlier.
You must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to Fiege Logistik Stiftung & Co. KG (Märkische Allee 15, 14979 Großbeeren, Germany). The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the direct costs of returning the goods if the return takes place within Germany. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the condition, quality and functioning of the goods.
Sample Withdrawal Form
(If you wish to cancel the contract, please fill out and send it to us).
- To holoride GmbH, Schellingstraße 45, 80799 Munich, Germany, email@example.com
- Hereby, I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.