How can we help?



How can I verify if my car is holoride-ready?

Our first partner offering holoride-ready cars is Audi. To verify whether your car is compatible, open the myAudi App or log into your myAudi account in your browser. Go to your settings and check the list of ‘services’. If holoride is listed under services, your car is already holoride-ready. Please note: There are different requirements to use holoride in Audi vehicles. You can check them out here.



I already own an HTC VIVE Flow headset. Is it compatible with holoride?

Yes, if your HTC VIVE Flow firmware version is 1.84.623.01 or higher. Please update the firmware if it’s an older version. Use these HTC instructions to update your device’s firmware.






Do I need to pay for any games in addition to buying the retrofit Pack? What does a subscription include?

The retrofit Pack includes everything you need to fully experience holoride. When you receive your order, sign up for a free trial of 90 days for the holoride subscription. This will give you access to all our in-app experiences and our ever-growing content library. Features like the HTC VIVE Flow phone mirroring are also supported and enhanced with holoride technology. The subscription itself does not include any hardware e.g. VR headset, which is why we offer the retrofit Pack.




Payment and Ordering


Where do I find my order number?

Your order number is in your order confirmation email. In case you placed an order with a car dealership, contact them as they will receive this information on your behalf.


How do I know if my order has been successfully submitted?

There are two ways to check whether your order has gone through successfully.

  • The first option is to click on the link in your ‘order confirmation’ email. You will be redirected to a web page listing all the items that you have ordered and the status of your order. If you haven’t received an order confirmation email, please make sure that the email hasn’t been filtered as ‘spam/junk’.
  • The second option to check your order is by logging in to your account here and selecting ‘Orders’. Please use the email address with which you placed the order.

If you’ve made your purchase through a car dealership, contact the dealership for any order update.


Where can I order from?

We are currently shipping to the US, Germany and Austria. We are working on adding further shipping destinations and will inform our community when other countries are added. To order from the US, please visit because you are viewing our EU webshop.




Shipping and Returns


When will my order be delivered?

After you place an order, our logistics team will be in touch with you via email to provide all relevant information about your order. If you have any questions regarding your shipment status, you can contact the shipping company with the information provided to receive quick feedback. For detailed info about shipping and delivery, please go to our dedicated info page.


With the Pioneers’ Pack, we strived to create an all-in-one package that gets you playing as fast as possible. If any parts or items are missing or not working as expected, please do not hesitate to contact our customer support team.
Please find more detailed info on how returns are handled on this page.


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