About Amazon
Amazon has been a leader in workforce solutions since 1946, offering a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. The company provides employment opportunities in various industries, including office services, contact centers, light industrial, education, healthcare, and more. Amazon is an Equal Employment Opportunity employer.
Job Title: Remote Customer Service Representative
Job Description
Amazon is currently hiring Remote Customer Service Representatives to join our expanding team. In this role, you will be responsible for providing exceptional customer service through phone, chat, and email channels. You will handle inquiries, resolve customer complaints, and ensure a positive customer experience, meeting or exceeding defined service level goals.
Responsibilities:
Answering and responding to customer inquiries promptly and professionally
Providing accurate and efficient solutions to customer issues or concerns
Documenting customer interactions and updating customer records in the system
Collaborating with team members and other departments to resolve complex customer inquiries
Meeting or exceeding individual and team performance targets
Adhering to company policies and procedures at all times